CRESPO GONZÁLEZ, J.; CRIADO GRANDE, J. I. Evaluating the impact of the implementation of quality in Public Administrations. The Service Letters in the Community of Madrid. Revista de Estudios de la Administración Local y Autonómica, [S. l.], n. 298-299, 2011. DOI: 10.24965/reala.vi298-299.9277. Disponível em: https://revistasonline.inap.es/index.php/REALA/article/view/9277. Acesso em: 3 jul. 2024.