Digital reform and civil service: institutional capacities to face new challenges
DOI:
https://doi.org/10.24965/da.i8.11030Keywords:
Civil service, electronic human resources management (e-HRM), human resources analytics, digital transformation, institutional capacitiesAbstract
Digital transformation processes have evolved from technology-focused positions to more comprehensive change approaches. In its application to the field of human resource management, a similar progression appears, from initiatives focused on automation to those aimed at facilitating more substantive changes. The potential for change of this digital transformation is reflected both in the automation of the different personnel management subsystems and in their integration through human resources analytics. To deploy this process in public sector organizations, it is essential to have the appropriate capacities, among which are political and strategic, organizational management and analytics. The confluence makes it possible to point out the bases for the introduction of a change in the civil service model.
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