Changes and trends in training and learning in public administrations in the 21st century

Abstract

Objectives: The main objective of this article is to analyse the key role played by learning in overcoming the urgent challenges posed by the current public context. It also highlights the need to adopt a double perspective (traditional training versus learning experiences) when designing training policies and the necessary strategic approach in their design and implementation. Methodology: The methodology used is experiential, supported by surveys carried out at national and international level, which try to demonstrate the challenges and main weaknesses of training and learning in the current context, as well as the priority aspects and the impact of technology in these areas. Results: The importance of knowledge at an organisational level and the need for its strategic management as a key element to manage change is one of the greatest challenges facing public administrations. Conclusions: Learning is the strategic lever that allows adaptation, becoming an imperative for 21st century organisations. The coexistence between traditional training and new learning experiences is essential in the current context, complementing and enriching each other. Knowledge management and the existence of a learning culture are important challenges to be achieved, with leadership and the role of leaders being key in achieving them.