Digital transformation of public administration: Which competences do civil workers need?
DOI:
https://doi.org/10.24965/gapp.i27.10923Keywords:
Digital transformation, public administration, civil employees, innovation, technologyAbstract
The digital transformation of public administration and the competency profile of the public employee as a consequence of this transformation are two of the most pressing and relevant innovation issues in public administration at the moment. This article undertakes a literature review with the intention of identifying the determining factors in relation to the digital transformation process of the public administration and the public employee; together with this review, a qualitative case study is carried out through the voice of experts to deepen the definition of digital transformation. With this information, the creation of a competency framework for the employee in a digital public administration is proposed.
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